Privacy Policy

At Enqueste, your privacy and confidentiality are of utmost importance. This Privacy Policy explains how we collect, use, store, and protect personal information shared with us through our website and services.

Information We Collect

We may collect personal information including, but not limited to, your name, email address, phone number, age, payment details, session bookings, and information shared during counselling sessions, assessments, or consultations.

For minors, information is collected only with the knowledge and consent of a parent or legal guardian.

Use of Information

Information collected is used solely for professional purposes, including:

• Scheduling and delivering counselling sessions and assessments

• Communication related to services

• Maintaining client records

• Improving service quality and user experience

Counselling-related information is treated as sensitive and confidential.

Confidentiality

All personal and session-related information shared with Enqueste is kept strictly confidential. Information is not shared with third parties except in the following circumstances:

• With explicit client consent

• Where disclosure is required by law

• In situations involving risk of serious harm to the client or others

Data Storage & Security

We take reasonable measures to safeguard personal data using secure systems and platforms. Data may be stored digitally through trusted third-party services such as Wix, Razorpay, video conferencing platforms, and email services, solely for service delivery and communication.

While we take all reasonable precautions, no method of data transmission over the internet is completely secure.

Third-Party Services

Enqueste uses third-party platforms for payments, scheduling, communication, and video sessions. These platforms operate under their own privacy policies, and Enquest is not responsible for their independent practices.

Payments

Payment information is processed securely through third-party payment gateways. Enqueste does not store sensitive payment details such as card numbers or UPI credentials.

User Rights

Clients may contact Enqueste to:

• Request clarification regarding personal data usage

• Update or correct personal information

Policy Updates

Enqueste reserves the right to update this Privacy Policy at any time. Changes will be effective upon posting on the website. Continued use of the website or services implies acceptance of the updated policy.

Contact

For questions or concerns regarding privacy or data protection, please contact: EnquesteIN@gmail.com